Gene Mruczkowski
Regional Sales Manager, Cleveland West

Rock Medical Employee Since 2010 | Alma Mater: Purdue University

Not only are Orthopedic Surgeons some of the most skilled and brightest minds out there, but also some of the nicest, wittiest, and engaging people you could possibly want to work alongside. Because of these relationships, I relish the opportunity to play a small role in their successful treatment of patients and feel obligated to exceed their expectations every single opportunity I get… Gene Mruczkowski

     Gene has been a key member of the Rock Medical team for the last 10 years. His work ethic and leadership skills are truly unmatched by anyone else in the industry. He has devoted his time at Rock to becoming an expert on our cutting-edge products, challenging surgical procedures, and first-class customer service. In return, his unparalleled customer focus has allowed him to become a trusted advisor to all of his surgeon-customers.

     After graduating from Purdue University, Gene played in the National Football League for several years. He has worked hard to achieve success in his football career and Rock Medical career... 2x Academic All-American at Purdue, 2x Super Bowl Champion with the New England Patriots, and Team Leader for the Arthrex Agency of the Year. Gene is a vital member of our team and we are grateful for his loyalty to Rock Medical.

Spotlight Questions for Gene:

Rock: How has your professional football background prepared you for this role?

Gene: I was extremely fortunate to have had the opportunity to play in the NFL, particularly for the New England Patriots. This privilege couldn't have prepared me better for a career in the orthopedic sales industry. Looking back, there were so many parallels in my playing career and my Rock Medical career... The NFL is the pinnacle of athletic achievement, and Arthrex is the pinnacle of the orthopedic world. Similarly, the New England Patriots are widely considered a model NFL franchise, and Rock Medical is one of the finest Arthrex Agencies. The Patriots have won numerous Super Bowl Championships and Rock is the reigning champions among other agencies. Lastly, both organizations have unbelievable team chemistry, work ethic, and leadership. One reason I love football so much is that, more so than any other sport, you need all 11 teammates working in unison to be successful. No one person can win or lose a football game, and that is exactly the case at Rock Medical.

Rock: What does it take to be a successful leader at Rock Medical?

Gene: Rock is known for promoting team members that work hard to build trust and relationships with customers and other team members. First, you must work tirelessly at the beginning of your career to learn as much as you possibly can about anatomy, procedures, products, the surgeons you work with, and the industry as a whole. After you start to master these areas, you can then begin to flourish as a leader because you have built a strong reputation with your surgeons and peers, and you have the confidence needed to be an asset in the operating room.

Rock: As a team leader at Rock, you often conduct interviews for new team members. What qualities are most important to you when searching for talent?

Gene: The first quality I look for is an extremely strong desire to work in the orthopedic sales industry. You have to be passionate about your career because of the demands of this job. Next, I look for the ability and genuine interest in working in a team atmosphere. It's impossible to be successful at Rock if you are a 'me' person. Finally, you must be humble. As an orthopedic sales representative, you are a visitor in the surgeon's home (the OR). Our customers want someone they can have a quality conversation with and enjoy having around.

Rock: What advice would you give to new hires who want to make an impact at Rock Medical?

Gene: The best advice I can give to a new hire is to work hard every single day to make yourself a better representative. You must learn to do things not just for the betterment of yourself, but also for your teammates. Always ask what more you can do to help... volunteer to help at labs and take some of the workload off of the plates of others. Work to prove yourself every day and it will pay dividends.

Rock: What are some of your interests and passions outside of work?

Gene: Football remains a passion of mine. I am no longer able to play, but I take the opportunity to give back by coaching my son's youth football team. I truly enjoy passing along not only the knowledge I have gained about technique, scheme, and plays, but also life skills such as having a strong work ethic, being a great teammate, accepting responsibility, and understanding how to win and lose the right way.

My two kids (13 & 10) both play a variety of sports and I love watching their games. When I'm not spending time with my family, I enjoy watching whatever the new hot Netflix series may be. The Office is my all-time favorite. I can watch that over and over and I still laugh every time!

Daniela McHugh-Carias
Clinical Specialist

Rock Medical Employee Since 2019 | Alma Mater: Kent State University, West Virginia University

Knowing that I play an important role in providing the best care to our surgeons’ patients is what makes me passionate about my job… Daniela McHugh-Carias

     Daniela joined our team this past year after earning her Master’s degree in Athletic Training from West Virginia University. She serves as a Clinical Specialist on our Cleveland East Team, and she is very passionate about exceeding the expectations of our surgeon customers.

     Daniela recently achieved an incredible milestone in her career at Rock Medical! We are extremely proud to announce that Daniela placed 1st out of 62 other Arthrex representatives at her new hire training at the Arthrex Headquarters in Naples, Florida! Daniela worked extremely hard to prepare for this challenging, five-day training. Daniela’s positive energy and motivation to learn are two factors that have allowed her to find success at Rock Medical so early on.

Spotlight Questions for Daniela:

Rock: Can you give us some insights on how you prepared for your new hire training in Naples? What resources were most helpful to you? What was that experience like for you?

Daniela: My preparation for my Initial On-site Training (IOT) began within the first month of working for Rock Medical. I knew the importance of this training and wanted to get the most out of the experience. Leading up to IOT, I reached out to other members of the Rock team for advice on how to best prepare.

My experience at IOT was incredible! I had the opportunity to stay in the new Innovation Hotel, meet other Technology Consultants from all over the country, and learn from all of the brilliant people at Arthrex.

Performing well at IOT involves a great deal of studying and preparation prior to and during the first several months of training. Put the work in, utilize all of the resources that Rock and Arthrex have to offer, and it will definitely pay off! 

Rock: What is your favorite aspect of work?

Daniela: My favorite aspect of my job as a Clinical Specialist is working with our surgeons, the surgical staff, and my co-workers every day. Supporting the surgical team in the operating room allows me to directly help our surgeons treat their patients better.

Rock: What do you like most about working with our surgeon customers?

Daniela: My job gives me the unique opportunity to learn from and support our surgeon customers every day. Working with our surgeons both in the operating room and in our local training lab allows me to learn directly from them so that I can provide individualized support for each surgeon.

Rock: How did your background in Athletic Training help prepare you for your career at Rock Medical/Arthrex?

Daniela: My Athletic Training background provided me with a strong foundation of medical education and experience working with a variety of health care professionals. My knowledge of anatomy, biomechanics, and orthopedic injury allows me to understand different surgical procedures and speak with our surgeons on an intellectual level.

Rock: What are some of your interests and passions outside of work?

Daniela: In my free time, I enjoy running and taking my dog for walks in the Metroparks and spending time with my friends and family. Outside of work my interests include food, music, and sports so you’ll often find me trying a new restaurant, at a concert, or downtown cheering on the Tribe, Cavs, and Browns!

Reed Remington
Territory Manager, Sports Medicine

Rock Medical Employee Since 2015 | Alma Mater: Lehigh University

“I enjoy being in an operating room and knowing when I enter, I have the opportunity to add great value to the surgeon or staff. Then, when I leave, I know that I helped the surgeon treat their patient better…Reed Remington

     Reed joined Rock Medical shortly after graduating from Lehigh University in 2015, and he has been making an impact ever since. He is extremely passionate about helping our surgeons and always willing to put in the extra time to better serve them. Reed continuously aims to provide consistent, world-class customer service experiences to our customers, and we are very fortunate to have him on our team!

Spotlight Questions for Reed:

Rock: What do you like most about working with our surgeon customers?

Reed: What is awesome about my job is that, in many cases, our surgeons see us as trusted consultants. Over the years, many of those great working relationships can develop into great friendships as well.

Rock: What does it take to be a successful technology consultant at Rock Medical?

Reed: To be a successful Technology Consultant, it requires working hard behind the scenes. What I mean by that is… Study every case on the schedule like you are covering it solo. Look for new opportunities with current and new customers. Stay current on the latest procedures and be ready to offer new technology. Read the latest literature to help add value to our surgeon customers.

Rock: What advice would you give both to new hires and future recruits who want to make an impact at Rock Medical?

Reed: Be team-oriented and flexible. It is important to be able to help fill-in wherever and whenever for your teammates.

Focus on the little details of our procedures and day-to-day responsibilities. Our jobs are so detail-oriented. It is important, inside and outside of the OR, to know those details so we can help provide the best service to our customers.

Ask questions. As a new hire or recruit you are not expected to know everything that goes into the business or every procedure. Asking questions helps you gain a deeper understanding of our products and business. It also helps you build a deeper relationship and understanding of our customers.

Rock: Tell us some of your interests outside of work.

Reed: I enjoy mountain biking on the weekends during the summer and fall, and skiing during the winter months! I am an avid sports fan, especially when it comes to football and baseball (Roll Tribe!) I am also very passionate about a charity I work with every year called the Meadows Turkey Bowl. Every player raises money annually for families in-need here in Northeast Ohio who are affected by cancer. Last year, 2018, we raised $318,000 for the St. Vincent de Paul Society and the families that were selected. Then, on Thanksgiving Day, we play a round-robin football tournament.

Reed and his fiancé, Kellie, after the 2019 Meadows Turkey Bowl.

Grant Thomas
Territory Manager, Sports Medicine

Rock Medical Employee Since 2013 | Alma Mater: The Ohio State University

“What I like most about working with our surgeon customers is the consultative relationship we have with one another.  As Arthrex relentlessly creates and modifies new products and techniques to address orthopedic surgery’s most difficult problems, it allows us as technology consultants to continually work with our surgeon customers to help keep them on the cutting edge…Grant Thomas

     Grant joined our team in 2013 as an Associate Sales Representative. He brought energy and passion for the industry with him. In 2018, he moved into his current Territory Manager role on Team West where he supports our Sports Medicine business.

     This past month, Grant and his teammates received the Team Award for their sensational performance during the previous fiscal year. This annual award is given to the top-performing region who has demonstrated exceptional teamwork and exceeded their goals.

Team West showcasing their Team Award presented to them at this year's Sales Kick-off Meeting.

Spotlight Questions for Grant:

Rock: What is your favorite aspect of work?

Grant: My favorite aspect of work is the moments in the Operating Room where I am able to provide the surgeon I am working with a suggestion or solution that helps him or her treat their patients better. Thanks to the extensive training and education Arthrex provides, I can walk into the OR with the confidence to be a resource for both the nursing staff and surgeon.  These are the moments that drive me to continue to be better each day.

Rock: What does it take to be a successful technology consultant at Rock Medical?

Grant: There is a lot that goes into being a successful Technology Consultant at Rock Medical, as it is much different than just being a sales representative. It takes countless hours to gain the essential knowledge and understanding of hundreds of different surgical procedures. It also takes the ability to have an in-depth comprehension of the orthopedic device and surgical space. Furthermore, it takes the ability to utilize that knowledge in order to engage in meaningful conversations with health care professionals.

Rock: What advice would you give both to new hires and future recruits who want to make an impact at Rock Medical?

Grant: The advice I would give is to be eager to learn new products and concepts, be passionate about growing your knowledge, welcome challenges and develop creative ways to overcome them, and always strive to exceed our customer and patient expectations. We are fortunate enough to be part of a company that is constantly innovating and it is important to be open to developing both personally and professionally alongside it.

Rock: Tell us some of your interests outside of work.

Grant: Outside of work I enjoy working out and spending time outside running and biking (the 2 months that Northeast Ohio permits it). I enjoy exploring Cleveland’s first-class food scene and cheering on the Browns, Indians, and Cavaliers. I also love to travel and learn about different parts of the world.

Kevin Gough
Business Operations Manager

Rock Medical Employee Since 2012 | Alma Mater: Kent State University

“When thinking about the future of Rock Medical, I get most excited about the people. As we grow, Rock Medical continues to add the brightest minds to an already experienced, nationally recognized team. Training these bright minds creates an “Iron sharpens iron” kind-of effect, that ultimately leads to exponential growth felt throughout all aspects of our business. That’s exciting to think about! As for the future of Arthrex, I continue to be blown away by the investments made in Medical Education and product innovation; and always look forward to newly developed techniques/training for our surgeons…Kevin Gough

     Kevin joined our team as an Operations Intern in 2012 while attending Kent State University. He opened boxes, stocked shelves, prepared surgical cases, and even cleaned our mobile unit when needed. It wasn’t glamorous, but he always came to work with a high motor, and a unique ability to see patterns quickly. He was a creative problem solver, even as an intern, and we have been lucky to have him on our team ever since.

     Rock Medical has seen a lot of positive changes since 2012, and much of that progress can be attributed to Kevin’s operational leadership. He is the ultimate Team Player, and the more Rock Medical grows, the more Kevin challenges himself and those around him.

Spotlight Questions for Kevin:

Rock: As the head of our business operations department no two days are the same.  What are your top priorities, and how do keep them in balance?

Kevin: From the Operations side of our business, we have three priorities that aid in all decision-making: product availability, service, and efficiency. As our field representatives assist and service our surgeons, the Rock Medical internal team must assist and service our field representatives. In addition to the service aspect, we must also self-audit our processes and examine/identify inefficiencies in our business. Our goal is to be proactive in everything we do, not reactive.

Rock:  What is the favorite aspect of your work?

Kevin:  I love the problem-solving aspect of my job. I truly enjoy uncovering inefficiencies in our business and working to correct them in a way that benefits the business, field staff, and surgeons/facilities. I also love the impactful nature of our business. What surgeons are able to do with their patients is truly remarkable, and the opportunity we have to assist in that process is extremely rewarding.

Rock: Tell us some of your personal background?

Kevin: During my free time, my fiancé and I spend most of our time outside; running, hiking, exploring Cleveland eateries, and going to concerts. I enjoy spending time with my family, and I have two beautiful, toddler nieces that wear us out any time they’re over!

Nate Greczanik
Territory Manager, Sports Medicine

Rock Medical Employee Since 2016 | Alma Mater: Walsh University

"What excites me most about Arthrex and the future is the way Reinhold Schmieding (Arthrex President and Founder) and the company continually work with speed. Being privately held, Arthrex is constantly releasing new and innovative products that can make an impact for patients and be complete game-changers for our surgeon customers. The brains behind the operation from top to bottom are unmatched and I am proud to be a part of this organization and excited to see what is next...Nate Greczanik

     Humble, hardworking, and always positive, Nate’s whatever-it-takes attitude inspires us every day. The skills developed from his formal nursing education are always on display, highlighted by his empathy and a strong sense of “team.” We are privileged to have a compassionate caregiver like Nate on our Rock Medical team as we work toward our ultimate mission of helping surgeons treat their patients better.

     Nate’s interests include golfing, playing the guitar, staying active in his church, cheering on Cleveland sports teams, working on projects around the house, and traveling with his wife.

Spotlight Questions for Nate:

Rock: What is the favorite aspect of your work?

Nate:  My favorite aspect of my work is being a part of a team that can truly make a difference in a patient’s life. Whether it is an athlete getting surgery to get back to the big game, or even a working mother who needs to get back to her activities of daily living, we are on the front lines consulting and educating to help provide the best care possible. This is a very rewarding experience day in and day out and keeps up my passion and energy for this job.

Rock: How did your educational background in Nursing help you prepare for your career at Arthrex?

Nate: My clinical experiences with Nursing helped me prepare for my career with Arthrex by keeping the patient at the center of everything. Nursing taught me to find ways to provide patient-centered care and I carry this into the OR with me every single case. The nursing process also has helped me prepare as it entails five phases: assessment, diagnosing, planning, implementing, and evaluation. These five phases translate perfectly in this career as we have these very phases in their own way in the OR. The surgeon does the assessment and diagnosing, but we are there working with the surgeon planning the case, implementing pearls and techniques, and constantly evaluating our results through SOS data and follow up.

Rock: What do you like most about working with our surgeon customers?

Nate:  I love how unique each doctor is. Personalities vary as well as how they perform different surgical techniques. This keeps me on my toes constantly and it makes things fun. It is vital to pay extreme attention to even the smallest details or preferences our surgeons have. We are constantly looking to WOW them and provide top-notch service. It is an exciting challenge to find out what makes our surgeons tick and how we can find ways to help their case go as smoothly as possible.

Rock: What advice would you give both our new hires and future recruits who want to make an impact early in their careers?

Nate:  You must put in the time. The clinical expertise comes with countless hours of studying and cases seen. The business skills are learned over much independent work and being around tenured Rock teammates. Dedicating extra hours to these two parts of the pyramid is huge in making an impact early. What new hires and future recruits can bring to the table immediately is relentless energy, a positive attitude, and extreme optimism. They also can always put the surgeon first, and focus on the surgeon’s satisfaction. Keeping this "surgeon first" mentality will set new hires apart, and help them build successful and lasting relationships with their surgeon customers.

Zack Buzzelli
Distal Extremities Technology Consultant

Rock Medical Employee Since 2015 | Alma Mater: John Carroll University

“The most enjoyable part of representing Arthrex is providing industry-leading solutions to complex problems.  Our dedication to surgeon education is unmatched, thus we have become key members of our surgeons' team.  I've always enjoyed competition, and a career with Arthrex allows me to do that at a high-level every day...Zack Buzzelli

     Rock Medical is proud to recognize Zack Buzzelli as the 2017 recipient of the President's Award for Outstanding Achievement.

     Since joining our team in January 2015, Zack has lived the Rock Medical mission of providing unparalleled customer experiences to our local surgeons through medical education, technical expertise, integrity, and trust.  His passion for Arthrex and his Rock teammates is on display every single day with his max-effort, competitive spirit.  Zack never settles for “average” at anything, and we are so happy he is a part of our team!

     Congratulations, Zack!

Spotlight Questions for Zack:

 Rock: You joined our team just a few months out of college, what advice would you give both our new hires, and future recruits who want to make an impact early in their careers?

Zack: To make an impact early you must have an incessant appetite for learning and self-improvement. These two attributes, coupled with daily energy, integrity, and a surgeon-first attitude are the keys to becoming a valuable member of the Rock team.

Rock: You were recently awarded Rock Medical’s 2017 President’s Award for Outstanding Achievement.  Which of our Core Values would you say played a part in this recognition?

Zack:  Team. No one is successful without great leadership and a supporting cast. By holding one another accountable we can achieve our goals and exceed expectations.

Rock: What excites you most about the future with Arthrex?

Zack:  Knowing that I will always represent the most innovative, surgeon-designed, patient-focused products on the market. The combination of best in class orthopedic implants and cutting edge orthobiologics will allow me to remain an invaluable asset to our surgeon partners as they strive to treat their patients better.

Lauren Stevens

Medical Education Specialist

Rock Medical Employee Since 2015 | Alma Mater: The University of Akron

“I love meeting new people and getting to know their history.  I am genuinely interested in what people have to say and seeing things from their perspective. There is always something new to learn from other people, you just have to be willing to listen...Lauren Stevens

     After beginning her professional career as a Certified Athletic Trainer specializing in orthopedic injuries and concussions, Lauren took her clinical and customer service skills to the next level by joining the Arthrex/Rock Medical team in November of 2015.  We are so happy she did!

     With her passion for helping others learn, Lauren possesses unique skills that will provide benefits to both our surgeon customers and our Rock Medical team members in her new role as Medical Education Specialist. Lauren has an energetic, positive attitude, and has a genuine interest in working with others.

     In her new role, Lauren will focus her attention on helping surgeons treat their patients better by providing customized surgical training programs for area physicians, fellows, residents, and staff utilizing our state-of-the-art lab facilities in Hudson, OH and Naples, FL.

     Lauren's interests include spending time with family, running (for both exercise and competitively), practicing yoga, riding bicycles, and going for hikes.  She is passionate about working with her church and close family friends who are missionaries to help in any way possible. She and her husband, Josh, participate in the “Adopt-a-Family” event sponsored by children’s services every year at Christmas for children in need.

 Spotlight Questions for Lauren:

Rock: How did your background in Athletic Training help you prepare for your career at Arthrex?

Lauren: Working as an athletic trainer for several years before joining the Rock Medical team helped me to understand the mechanism of injury to require surgery and the surgeons desired outcomes of these surgeries.  I saw these procedures post-operatively so I knew what it took to rehabilitate them and had a pretty good understanding of how the surgery was performed.

Rock: What do you like most about working with our surgeon customers? 

Lauren: Our surgeons look at us at technology consultants/ specialists, not as sales representatives.  They trust us, and our knowledge of the products; therefore, we are able to work together to achieve one common goal.

Rock: As the new Medical Education Specialist for Rock Medical, what do you hope to accomplish? 

Lauren: This new position will not only allow me to interact with surgeons from all over Northeast Ohio but will allow me to be able to spread the passion I feel for this company.  I hope to not only better educate the new hires, but to encourage everyone at Rock Medical to look at the procedures from a clinical perspective.  I plan to merge the Arthrex education program with my personal experience from working as an athletic trainer and working in the field as a sales representative.

Matt Schneider

Product Manager, Arthroplasty

Rock Medical Employee Since 2007 | Alma Mater: The Ohio State University

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“The experience representing Arthrex, and the resources they provide have allowed me to be a consultant for my surgeons and a valuable member of their teams.  I am dedicated to helping our surgeons and staff treat their patients with the highest level of care.  I am proud to be a part of the evolution of the Arthrex brand.  I absolutely love being a piece of the Rock team all working toward one goal…Matt Schneider

     Matt is an avid sports fan that loves spending time with his family; playing golf, joining a quick pick-up basketball game, skiing, cycling, and cheering on all the great Ohio sports teams.  He enjoys coaching and playing sports with his kids, while also attending sporting events, concerts, and doing improvement projects.

     Matt has been a key player here at Rock Medical for over 10 years.  His work ethic and dedication to serving our surgeon customers are unparalleled.  Matt leads by example and is always there for his teammates – representing the true spirit of the Rock Medical Team.

Spotlight Questions for Matt:

Rock: What is the favorite aspect of your work?

Matt:  I am proud to be a part of the evolution of the Arthrex brand and the exceptional growth we have experienced. I was always a part of sports teams from the time I was five years old and all the way into college. This made the transition into the Rock Medical an easy one for me. I absolutely love being a piece of the Rock team all working toward one goal. We all have may have a unique focus and our own daily priorities, but to see all of that blend together toward one common goal makes what I do a truly rewarding career.

Rock:  What does it take to be a successful Arthrex Technology Consultant?

Matt:  At Rock Medical things are changing constantly! This is one of the most exciting aspects of what we do. Along with our team, I have learned how to be adaptable, to think quickly, work efficiently to solve problems, and manage time wisely. It is fun to know that tomorrow will be different from today and today was not the same as yesterday.

Rock:  In your 10 years, what one Arthrex product or procedure has made the biggest difference to your surgeon’s practice?

Matt: Superior Capsular Reconstruction is a procedure that has made the biggest difference to our surgeon’s practice. It has been incredible to see Arthrex help find a solution to a major problem allowing our surgeons to help treat their patients better.

Matt and his kids at Arthrex in Naples, Florida.